Frequently Asked Questions

A Easy Guarantee is a special certification that verifies the authenticity of a signature used to transfer securities. It's more comprehensive than a notary public, as it verifies both the signature and the signer's authority to transfer the securities. This guarantee is required by most financial institutions when transferring stocks, bonds, and other securities.

You typically need a Easy Guarantee when: transferring securities from one account to another, changing ownership of securities, selling securities in certificate form, or withdrawing securities from an account. Most financial institutions require this for securities transfers, though requirements may vary.

Our pricing is simple and transparent: $50 per medallion, with each medallion covering up to $250,000 in securities. If your total securities value exceeds $250,000, you'll need multiple medallions.

Once you complete your order and verification, we process easy guarantees within 24-48 hours. The total time depends on how quickly you complete the identity verification and upload required documents.

You'll need: 1) Valid government-issued ID for identity verification, 2) Stock certificates or account transfer forms, and 3) Any supporting documents related to your securities transfer. Our platform will guide you through the specific requirements for your transaction.

Yes, our security measures include: identity verification and confirmation, encrypted document storage, secure payment processing, and compliance with financial industry regulations. Your personal and financial information is protected with industry-leading security standards.

We use iDenfy for secure verification. You'll be asked to take a photo of your government-issued ID and a selfie. The process is quick (usually under 2 minutes) and ensures the highest level of security for your easy guarantee.

Refund policies depend on the stage of your order. If you cancel before we begin processing your medallion (before identity verification is complete), you may be eligible for a full refund. Once processing begins, refunds are evaluated on a case-by-case basis. Contact our support team for specific refund requests.

Our easy guarantee covers most types of securities including: stocks, bonds, mutual funds, and other registered securities. If you have questions about a specific type of security, please contact us before placing your order.

Once your easy guarantee is processed, you'll receive: 1) A digital copy via email, 2) Access to download from your dashboard, and 3) An optional physical copy by mail (additional fees may apply). Most institutions accept digital medallion signatures for faster processing.

Orders may be rejected if: identity verification fails, provided documents are incomplete or unclear, or there are discrepancies in the information. If rejected, we'll notify you immediately with specific reasons and steps to resolve the issue. You can resubmit after addressing the concerns.

Yes! Our support team is available to help you through the entire process. You can reach us through the Contact Us page, and we typically respond within 24 hours. We're here to answer questions about the process, document requirements, or any technical issues you encounter.